Support
Support options for base-foundation.io
How can I contact Support?
Click the Raise a Support ticket link to right under the Quicklinks menu on any page and use the form.
We will get back to you as soon as possible.
What information should I put in the support request?
Thanks for helping us improve! 🙏 Please answer these questions and provide as much information as possible about your problem when completing the form.
Integration NameWhat integration are you reporting the issue about?
What did you do?If possible, provide a recipe for reproducing the error.
What did you see happen?If possible, describe the user experience you witnessed.
What did you expect to seeWhy is the current output incorrect, and any additional context we may need to understand the issue.
Please attached screenshots, error messages, email notifications etc. where necessary. this additional information will enable our support team to triage your issue accordingly.
Although our software engineering teams perform relevant and consistent SQA on all integrations, we are at the behest of the SaaS platforms we integrate with, as such, breaking changes pushed by these 3rd providers aren't always within our control.
What Support Contract is in place.
As a default, we provide an internal best-effort support process for all our customers, triaging based on severity. Typically you will receive a response by the next business day. We continuously monitor the platform to ensure maximum uptime.
For customers who pay for enterprise support, the response time and triage process is outlined in the Service Level Agreement (SLA) defined by your enterprise contract.
Can I get Enterprise Support?
Please contact salesenquiries@base-mc.com for information on SLA's with Enterprise contracts.